Front Lid International Carry-On – Alpha 2

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Front Lid International Carry-On - Alpha 2

Welcome to the world of TUMI – the main worldwide model of journey, enterprise and way of life equipment. Since 1975, TUMI has been devoted to offering our prospects with an impressive possession expertise. TUMI’s complete product protection is reflective of our dedication to our client’s ongoing satisfaction. Particularly, we make three commitments to our prospects:

  1. You’ll take pleasure in utilizing our modern merchandise which might be designed and manufactured to be the perfect;
  2. You’ll expertise world-class, after-sales customer support;
  3. For 5 (5) years after you buy a TUMI product from one in every of our journey, enterprise, or bag collections, or two (2) years for any pockets or accent, from a licensed TUMI retailer or supplier, you can be coated by our Restricted Guarantee.

TUMI’s guarantee extends to the unique proprietor; it’s simple and complete, and simply a part of the entire TUMI possession expertise.

First 12 months of Possession: Fear Free

With restricted exceptions, in case your TUMI product is broken throughout the first twelve (12) months you personal it – together with injury attributable to regular put on and tear, airline dealing with, or different transit injury – TUMI will cowl all restore bills, together with transport prices to and from our restore facility. If we decide that the product is broken past restore, we are going to change it. If we decide {that a} alternative product is just not out there, we are going to offer you a product of comparable worth. Damages not coated are injury ensuing from abuse, beauty injury (reminiscent of scratched leather-based or stained materials), and incidental or consequential damages, reminiscent of injury to or lack of the contents of a bag, lack of use, lack of time, or comparable bills.

Years Two by means of 5 on journey baggage, enterprise circumstances, cross physique baggage, totes, backpacks and purses and for the second yr of possession of wallets, equipment and outerwear: You’re coated for manufacturing defects and regular put on and tear.

From the start of the second by means of the top of the fifth yr while you personal your TUMI journey merchandise, enterprise case or different bag, and for the second yr of possession for wallets, equipment, or outerwear, TUMI will restore any merchandise that’s broken as a result of regular put on and tear, or faulty in supplies or workmanship, together with any structural defects (reminiscent of faulty handles, zippers, or locks). For years two by means of 5, we do not cowl injury attributable to airways or different transit injury. Injury claims in transit circumstances must be filed towards the service. Different damages not coated are injury ensuing from abuse, beauty injury (reminiscent of scratched leather-based or stained materials) and incidental or consequential damages, reminiscent of injury to or lack of the contents of a bag, lack of use, lack of time, or comparable bills. Regular put on and tear for TUMI Outerwear doesn’t embrace misplaced or lacking buttons, torn materials or leathers or beauty injury as described above.

Your solely accountability is to ship your merchandise to us for restore, postage paid, or take it to a TUMI retailer or approved TUMI supplier, who can be blissful to course of the restore. In some circumstances there could also be a nominal processing price. Many repairs can truly be dealt with within the TUMI retailer, freed from cost. In case your merchandise does should be despatched to our facility, we are going to restore it rapidly and ship it again at no extra price to you. In these circumstances the place our guarantee doesn’t apply, your native service heart will offer you an estimate of any restore and return transport prices that could be incurred.

TUMI GLOBAL LOCATOR: ONE-YEAR LIMITED WARRANTY

In case your TUMI International Locator has a producer defect, or is broken throughout the first twelve (12) months of possession, TUMI will cowl all restore bills, together with transport prices to and from our restore facility if the product was bought from a licensed reseller. If we decide that the product is broken past restore, we are going to change it. Not coated by this guarantee are damages ensuing from accident, abuse, misuse, modification, water injury or beauty injury (reminiscent of scratches, injury from put on and tear, dropping or different laborious floor affect or the like).

You Can Anticipate Years of High quality Service

We do have many shoppers with well-traveled baggage greater than 5 years outdated, that they want to have refurbished or repaired. For these prospects, we provide courteous, responsive service and the best high quality repairs and refurbishment at an inexpensive price. If we’re unable to restore the bag, we are going to counsel various choices. Please name your native service heart earlier than sending your product for restore or refurbishment to debate transport and dealing with prices and different charges.

Complete Dedication

The underside line is that at TUMI, we’re completely dedicated to maintaining you content about our merchandise and our service. After you have had the pleasure of proudly owning and utilizing our merchandise, we hope that they may turn out to be your trusted companions for all times. You possibly can attain us on-line, 24 hours a day, seven days per week at TUMI.com/my-account/repair-services. In the event you reside within the USA or Canada, please name 800.781.TUMI (8864) from 8:00 AM to 4:45 PM EST to talk reside with a customer support consultant. To contact TUMI customer support outdoors of the US and Canada, please see our checklist of worldwide facilities below the “Service and Restore” part on this web site.

Proof of Buy

Please save your retailer receipt as proof of buy. This can be wanted to exhibit your guarantee protection. Moreover, this may function proof that your buy was made at a licensed TUMI retailer. Our Restricted Guarantee solely applies to merchandise that have been bought from a licensed TUMI retailer or supplier.

Please go to the next hyperlink and allow us to handle your proof of buy for you.
TUMI.com/tumi-tracer/register-your-tumi

Registering with the TUMI Tracer® program information the date of buy in order that your data is in our system. Do you have to ever want to make use of our restore providers, we are able to validate in case your bag remains to be below guarantee. Not all gadgets we make have a tracer quantity, however most of our baggage, baggage, and enterprise circumstances do. If the merchandise in query is just not registered with TUMI Tracer® it will likely be your accountability to offer proof of buy at a licensed TUMI retailer. Please be aware: In Hong Kong, Macau, China, Japan and Korea, TUMI Tracer® is just not legitimate for Proof of Buy. You’ll need the unique retailer receipt to validate buy is from a licensed TUMI retailer.

This guarantee offers you sure rights, and you may additionally produce other rights, which can differ from state to state, or between totally different European international locations. Some jurisdictions don’t permit the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion might not apply to you.

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