Product Information & Warranty – Tumi United States

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Product Information & Warranty - Tumi United States

Welcome to the world of TUMI – the main worldwide model of journey, enterprise and life-style equipment. Since 1975, TUMI has been devoted to offering our clients with an excellent possession expertise. TUMI’s complete product protection is reflective of our dedication to our client’s ongoing satisfaction. Particularly, we make three commitments to our clients:

  1. You’ll take pleasure in utilizing our progressive merchandise which can be designed and manufactured to be the very best;
  2. You’ll expertise world-class, after-sales customer support;
  3. For 5 (5) years after you buy a TUMI product from considered one of our journey, enterprise, or bag collections, or two (2) years for any pockets or accent, from a licensed TUMI retailer or vendor, you may be coated by our Restricted Guarantee.

TUMI’s guarantee extends to the unique proprietor; it’s easy and complete, and simply a part of the whole TUMI possession expertise. Ought to you’ve gotten extra questions, please e-mail [email protected] or name 800.299.TUMI (8864) from 8:00 AM to 9:00 PM EST to talk reside with a client affairs consultant.

First 12 months of Possession: Fear Free

With restricted exceptions, in case your TUMI product is broken throughout the first twelve (12) months you personal it– together with harm brought on by regular put on and tear, airline dealing with, or different transit harm–TUMI will cowl all restore bills, together with delivery prices to and from our restore facility. If we decide that the product is broken past restore, we are going to substitute it. If we decide {that a} alternative product isn’t out there, we are going to give you a product of comparable worth. Damages not coated are harm ensuing from abuse, beauty harm (corresponding to scratched leather-based or stained materials), and incidental or consequential damages, corresponding to harm to or lack of the contents of a bag, lack of use, lack of time, or comparable bills.

Years Two by way of 5 on journey luggage, enterprise circumstances, cross physique luggage, totes, backpacks and purses and second yr for wallets, equipment and outerwear: You might be coated for manufacturing defects and regular put on and tear.

From the second by way of the fifth yr you personal your TUMI journey merchandise, enterprise case or different bag, and for the second yr for wallets or equipment, TUMI will restore any merchandise that’s broken as a result of regular put on and tear, or faulty in supplies or workmanship, together with any structural defects (corresponding to faulty handles, zippers, or locks). For years two by way of 5, we don’t cowl harm brought on by airways or different transit harm. Injury claims in transit circumstances needs to be filed in opposition to the provider. Different damages not coated are harm ensuing from abuse, beauty harm (corresponding to scratched leather-based or stained materials) and incidental or consequential damages, corresponding to harm to or lack of the contents of a bag, lack of use, lack of time, or comparable bills. Regular put on and tear for TUMI Outerwear doesn’t embrace misplaced or lacking buttons, torn materials or leathers or beauty harm as described above.

Your solely duty is to ship your merchandise to us for restore, postage paid, or take it to a TUMI retailer or approved TUMI vendor, who can be joyful to course of the restore. In some circumstances there could also be a nominal processing payment. Many repairs can truly be dealt with within the TUMI retailer, freed from cost. In case your merchandise does must be despatched to our facility, we are going to restore it rapidly and ship it again at no extra price to you. In these circumstances the place our guarantee doesn’t apply, your native service middle will give you an estimate of any restore and return delivery prices that could be incurred.

You Can Count on Years of High quality Service

We do have many shoppers with well-traveled luggage greater than 5 years previous, that they wish to have refurbished or repaired. For these clients, we provide courteous, responsive service and the best high quality repairs and refurbishment at an affordable price. If we’re unable to restore the bag, we are going to recommend various choices. Please name your native service middle earlier than sending your product for restore or refurbishment to debate delivery and dealing with prices and different charges.

Complete Dedication

The underside line is that at TUMI, we’re completely dedicated to holding you cheerful about our merchandise and our service. After getting had the pleasure of proudly owning and utilizing our merchandise, we hope that they’ll turn out to be your trusted companions for all times. You’ll be able to entry the restore type to fill out and submit, 24 hours a day, seven days per week. For those who reside within the USA or Canada, please name 800.299.TUMI (8864) from 8:00 AM to five:00 PM EST to talk reside with a client affairs consultant. To contact TUMI customer support exterior of the US and Canada, please see our checklist of worldwide facilities beneath the “Record of Restore Facilities” part on this web site.

Proof of Buy

Please save your retailer receipt as proof of buy. This can be wanted to reveal your guarantee protection. Moreover, it will function proof that your buy was made at a licensed TUMI retailer. Our Restricted Guarantee solely applies to merchandise that have been bought from a licensed TUMI retailer or vendor. For those who now not have your receipt, we might be able to use your tracer historical past with the intention to reveal your guarantee protection. Please go to Register Your Tumi to take action.

Registering with the TUMI Tracer® program data the date of buy in order that your data is in our system. Must you ever want to make use of our restore providers, we are able to validate in case your bag continues to be beneath guarantee. Not all gadgets we make have a tracer quantity, however most of our baggage, luggage, and enterprise circumstances do. If the merchandise in query isn’t registered with TUMI Tracer® it is going to be your duty to supply proof of buy at a licensed TUMI retailer. Please see our tracer registration web page for extra particulars concerning tracer registration. Please observe: In Hong Kong, Macau, China, Japan and Korea, TUMI Tracer® isn’t legitimate for Proof of Buy. You’ll need the unique retailer receipt to validate buy is from a licensed TUMI retailer.

This guarantee provides you sure rights, and you might also produce other rights, which fluctuate from state to state. Some states don’t permit the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion could not apply to you.


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